Help Desk / User Support Technician Certificate
Dallas College
Program Details
Students can earn a certificate in Help Desk / User Support Technician online from Dallas College. The program provides entry-level tech support skills necessary to help customers, clients, or co-workers.
Students learn how to take telephone calls and email messages from individuals seeking guidance on technical issues. Graduates of this information technology certificate online will be able to diagnose problems and walk customers through problem-solving steps.
Courses include introductions to:
- Word processing
- PC operating systems
- Personal computer hardware
- Spreadsheets
- Databases
- Personal computer help desk support
Learning Pace
Institution-Paced% Online
100% OnlineSchool Accreditation & Licensing
Dallas College is accredited by:
Southern Association of Colleges and Schools Commission on Colleges (SACSCOC)
Program Requirements & Restrictions
Minimum Education
High School or EquivalentAdmission Tests
Placement TestApplication Requirements
Official High School Transcript/GED Score