Students can earn a certificate in Help Desk / User Support Technician online from Dallas College. The program provides entry-level tech support skills necessary to help customers, clients, or co-workers.
Students learn how to take telephone calls and email messages from individuals seeking guidance on technical issues. Graduates of this information technology certificate online will be able to diagnose problems and walk customers through problem-solving steps.
Courses include introductions to:
- Word processing
- PC operating systems
- Personal computer hardware
- Personal computer help desk support
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Program Requirements & Restrictions
Minimum EducationHigh School or Equivalent
Admission TestsPlacement Test
Official High School Transcript/GED Score