Help Desk / User Support Technician Certificate
Dallas College

Program Details

Students can earn a certificate in Help Desk / User Support Technician online from Dallas College. The program provides entry-level tech support skills necessary to help customers, clients, or co-workers.

Students learn how to take telephone calls and email messages from individuals seeking guidance on technical issues. Graduates of this information technology certificate online will be able to diagnose problems and walk customers through problem-solving steps.

Courses include introductions to:

  • Word processing
  • PC operating systems
  • Personal computer hardware
  • Spreadsheets
  • Databases
  • Personal computer help desk support

Learning Pace

Institution-Paced

% Online

100% Online

Program Requirements & Restrictions

Minimum Education

High School or Equivalent

Admission Tests

Placement Test

Application Requirements

Official High School Transcript/GED Score