The Certificate in Help Desk & User Support from York County Community College is an online information technology degree. As businesses use computers, networks, and other forms of technology on a regular basis, there is an increased need for a professional capable of helping troubleshoot problems that arise. With this degree you will learn to troubleshoot end-user issues in networked environments, providing support to both internal and external customers. Courses offer hands-on experience with diagnosing problems, providing support, and handling basic administration of desktop and mobile operating systems, software packages, and LAN networks, so you will have the opportunity to practice what you learn in a safe environment. Communication and critical thinking skills are also developed along the way.
This online information technology certificate may be applied to the Computer Technology AAS degree, giving students the option of beginning their careers and then completing their degrees while working.
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Program Requirements & Restrictions
Minimum EducationHigh School or Equivalent
Admission TestsACCUPLACER, ACT/SAT, Proof of English Language Proficiency (International Students)
Official High School Transcript/GED Score