Program Overview

Northland Community and Technical College offers a Certificate in Customer Service for students interested in developing specialized and advanced understanding of customer service and the communications that are a part of customer service. Students will learn to provide acceptable levels of customer service and evaluate their behavior in order to improve upon the customer service experience. Through the program, individuals may increase their human relation skills, customer service skills, and communication skills. Upon completion of the program, students should be able to create positive customer service experiences as part of their daily routines in personal and professional lives.

Through the program, students may further their understanding of the processes involved in customer service and learn to improve customer care outcomes through specialized techniques and skills. The curriculum consists of 16 credit hours where they will cover topics such as interpersonal communications, human relations, and several elective courses.

Students who complete this degree have the potential for understanding of techniques utilized in one on one communications, small group communications and large group communications, understanding of communication principles and processes, understanding of the effects of perceptions and emotions on communications, and to utilize verbal and nonverbal communication as well as listening and feedback skills as part of the customer service process.

In addition, students will practice awareness of communications’ effect on human relationships and how to utilize communication effectively in the workplace. Lastly, students will have the opportunity to develop the ability to maintain appropriate relationships with co-workers, supervisors, and customers.

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    Program Details

    Degree Level: Certificate

    Delivery Format: 100% Online

    Accelerated Degree:

    Accreditation & Licensing

    North Central Association of Colleges and Schools, The Higher Learning Commission

    School Overview

    Founded in 1949, Northland Community and Technical College has a main campus located in Thief River Falls, Minnesota and a secondary campus located in East Grand Forks, Minnesota, along with the Aerospace Campus and Roseau Satellite Site. Northland is a two-year, public institution that works in partnership with Minnesota State Colleges and Universities to establish and promote transfer agreements into four-year programs.

    Northland offers associate's degrees and certificates, many of which can be earned completely online through the Online Learning department.


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