Find out more about Broadband Customer Service Specialist Certificate

Program Details

The Broadband Customer Service Specialist Certificate is an online network administration degree from Northwood Technical College that prepares students for careers in less than a year.  Providing in-demand skills, this program introduces students to the terms and technology found in the broadband industry.  Courses, taught by instructors who have worked in the industry, cover the latest theories and technology available for training.  You will learn to respond to customer inquiries, guide customers through the purchasing process, make recommendations, and provide help desk technical support.  With this certificate students develop the technical knowledge that goes with their communication skills, preparing them for careers as Broadband Customer Service Specialists.

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