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Medical Office Administration Diploma.

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Program Details

This Medical Office Administration Diploma from Wake Technical Community College aims to prepare students careers as medical office assistants, medical receptionist, and medical office specialist. This curriculum may also prepare individuals for entry-level medical administrative support positions including medical records clerk, insurance specialist, patient services representative, and transcriptionist. Coursework includes medical records, medical law/ethics, billing and coding, office procedures, and transcription. This program may also equip office professionals to respond to the demands of a dynamic computerized workplace.

Employment facilities include healthcare facilities, insurance billing offices, labs, and manufacturers of medical equipment. The Medical Office Support program may prepare individuals, under the supervision of office managers and other professionals, to perform administrative duties in a medical, clinical, or health care facility/system office environment. This program includes instruction in general office skills, data processing, office equipment operations, principles of medical record-keeping and business regulations, medical/clinical office procedures and communication skills.

The learning outcomes of this program intend to give students the ability to identify and perform basic problem solving and critical thinking skills to solve office-related problems, demonstrate effective hands-on use of computer application software, demonstrate effective research skills and tools related to the job, and demonstrate effective communication with the technologies that may be utilized in an office setting. Other skills may include workplace skills related to the field of office administration, understanding how to employ appropriate customer service skills, being able to identify medical ethics and law pertinent to the allied health and related professions, understand medical terminology used in the allied health and related professions, and demonstrate the understanding of patient data, billing, insurances, and collections.

Accreditation & Licensing

Southern Association of Colleges and Schools, Commission on Colleges