Wake Technical Community College

9101 Fayetteville Road, Raleigh, NC 27603-5696

Program Details

This Hardware Troubleshooting curriculum from Wake Technical Community College intends to prepare students for employment with organizations that use computers to process, manage, and communicate information. This program also aims to provide hands-on experience that allows students to implement, support, and customize industry-standard computer information technology. Coursework includes computer systems terminology and operations, logic, graphics, and office applications support, among other subjects.

This program is designed for individuals interested in acquiring advanced technical skills and knowledge to maintain and repair personal computers. Students gain skills in buying parts, upgrading, building, and configuring personal computers. Major hands-on topics include documentation, troubleshooting techniques, PC architectures, disk drives and controller cards, memory management, add-on boards, and communications devices. This program also covers the basic hardware of a personal computer, including installation, operations, and interactions with software. Topics include component identification, memory-system, peripheral installation and configuration, preventive maintenance, hardware diagnostics/repair, installation and optimization of system software, commercial programs, system configuration, and device-drivers.

Upon completion, students should be able to select appropriate computer equipment and software, upgrade/maintain existing equipment and software, and troubleshoot/repair non-functioning personal computers. The program is broad-based and flexible, designed to meet the needs of the community for computer training. Students may specialize in seven areas and may obtain industry certification in networking, Microsoft Office Specialist applications, and A+. Graduates may qualify for a wide variety of computer-related, entry-level positions that provide opportunities for advancement with increasing experience and ongoing training. Duties may include systems maintenance and troubleshooting, support and training, and business applications design and implementation.

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    Accreditation & Licensing

    Southern Association of Colleges and Schools, Commission on Colleges


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