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This Quality Management certificate from Wake Technical Community College features a course of study designed to teach skills that are necessary for implementing the concepts of quality and continuous improvement in service, manufacturing, or government organizations. The certificate contains related courses that are basic to the process of quality improvement. The certificate is designed for individuals with an academic background in business, engineering, or production management who work in manufacturing settings and wish to enhance their knowledge of current production and quality management theories and practices.
The program introduces students to quality management principles including its history, the role of total quality, and the philosophical perspectives supporting total quality. Students will have an in-depth look at the management system and its relationship to total quality. Participants will also investigate the technical issues and the role of tools and techniques in the quality management process including methods, quality improvement and associated management models, and reliability in design and production. Exploration of methods of building and sustaining quality organizations will also be discussed including the design and analysis of quality systems.
Courses discuss fundamental coverage of statistical process control, quality control concepts, control charts, product specifications, process control, acceptance sampling systems, and other means of assurance widely used in many industries to improve product and service quality and to reduce costs. The courses also deal extensively with business organizational models, leadership roles and responsibilities, and development of a team approach to management. Students will discover organizational structures and cultures. Career opportunities include manager, supervisor, lead worker, team leader, team facilitator, inspector, and quality technician.
Southern Association of Colleges and Schools, Commission on Colleges
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