University of Hawaii at Manoa

2500 Campus Road, Hawaii Hall, Honolulu, HI 96822-2217

Program Details

Students looking to pursue entry-level career opportunities as lT Help Desk Technicians should consider Leeward Community College. This community college offers a Certificate of Completion in Help Desk for students looking to develop necessary skills for this area. Students must complete 21 credits in order to earn this certificate. The courses in which students will complete over the course of two semesters are as follows: Computing Literacy, NetPrep Web Development, Digital Tools For The Information World, Personal Computer Maintenance and Repair, Customer Service, Personal and Public Speaking, and Introduction to Networking. Businesses grow increasingly reliant to IT technologies, and abilities learned in through these courses will help students develop talents that could be an asset to many companies.

Students will learn to sharpen their customer service skills, learn basic troubleshooting with computers and other hardware, and gain a better understanding of the technology industry as a whole. Students may be qualified for jobs such as: network technicians, IT technicians, and computer help desk support associates. The average entry-level salary for any Help-Desk Support personnel can range from $37,000-53,000, depending on the type of company and the area in which the business is located. Students can use this certificate to gain experience that may be useful in IT departments and other relevant companies. This additional experience and training may help students climb the company ladder and become successful IT business professionals.

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    Accreditation & Licensing

    Western Association of Schools and Colleges, Senior College and University Commission

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