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Program Details

The Help Desk Specialist program at Southeastern Technical College is designed to prepare students for entry-level careers as help desk specialists. These professionals are individuals responsible for the maintenance and troubleshooting of hardware and software for persons over the phone. Help desk specialists typically support individuals that handle the calls and troubles of customers.

Applicants should know that completion of this program is intended to give direct, relevant preparation to students interested in taking on a technical support role. Graduates of this program have worked for various retail organizations and other sorts of businesses.

In order to complete the program, those enrolled must earn a total of 25-26 hours of credit from a set of prescribed and elective classes. All of the credits come from occupational courses directly relevant to becoming a help desk specialist, though students are able to choose between Operating Systems Concepts, a course that gives a foundational view into most operating systems, and Microsoft Client, which focuses solely on working with Windows Professional Client in a network environment.

Individuals are also able to choose between Computer Networking Fundamentals, which is another course general in scope, and Cisco Networking for Home and Small Businesses, which prepares them for working with Cisco. In addition to the focus on software, there is a course, Hardware Installation and Maintenance, that has students focus on the fundamentals of constructing and maintaining a physical computer system.

Accreditation & Licensing

Council on Occupational Education

Southern Association of Colleges and Schools, Commission on Colleges

Southeastern Technical College is accredited by the Commission on Colleges of the Southern Association of Colleges and Schools to award Associate Degrees.