Program Overview

The Help Desk Specialist program at Southeastern Technical College is designed to prepare students for entry-level careers as help desk specialists. These professionals are individuals responsible for the maintenance and troubleshooting of hardware and software for persons over the phone. Help desk specialists typically support individuals that handle the calls and troubles of customers.

Applicants should know that completion of this program is intended to give direct, relevant preparation to students interested in taking on a technical support role. Graduates of this program have worked for various retail organizations and other sorts of businesses.

In order to complete the program, those enrolled must earn a total of 25-26 hours of credit from a set of prescribed and elective classes. All of the credits come from occupational courses directly relevant to becoming a help desk specialist, though students are able to choose between Operating Systems Concepts, a course that gives a foundational view into most operating systems, and Microsoft Client, which focuses solely on working with Windows Professional Client in a network environment.

Individuals are also able to choose between Computer Networking Fundamentals, which is another course general in scope, and Cisco Networking for Home and Small Businesses, which prepares them for working with Cisco. In addition to the focus on software, there is a course, Hardware Installation and Maintenance, that has students focus on the fundamentals of constructing and maintaining a physical computer system.

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    Program Details

    Degree Level: Certificate

    Delivery Format: 100% Online

    Accelerated Degree:

    Accreditation & Licensing

    Council on Occupational Education

    Southern Association of Colleges and Schools, Commission on Colleges

    Southeastern Technical College is accredited by the Commission on Colleges of the Southern Association of Colleges and Schools to award Associate Degrees.

    School Overview

    The story of today’s Southeastern Technical College begins in Emanuel County in 1963. That year, Swainsboro Area Vocational Technical School opened, made real through the efforts and support of the local legislators and citizens in the Emanuel County area. Swainsboro Area Vocational Technical School converted to state governance in 1987 and was renamed Swainsboro Technical Institute. The school became Southeastern Technical College in 1990.

    STC offers associate's degree programs, occupational certificates, and diplomas, many of which can be earned completely online.

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