Program Overview

Rochester Community and Technical College offers a Customer Service Administrative Specialist Diploma that prepares students to work in call centers/help desks, customer support services, customer relations, and a wide variety of business settings. Students will learn how to provide technical information and services to customers, how to handle complicated requests, and how to design and recommend changes to programs and guidelines. Other skills that will be mastered include communication, marketing, and operations management skills.

This online program consists of 33 credit hours that can be completed in at least one year. Full- and part-time schedules are available for courses and can be started any semester.

Students enrolled in the Customer Service Administrative Specialist program at Rochester Community and Technical College are required to complete General Education Courses, Professionally-Related Business Requirements, and Electives. General Education courses include Written and Oral Communication, Internet Applications, English Grammar for Careers, and Employment Strategies. The purpose of these courses is to improve computer/information literacy and career/personal development.

Professionally-Related Business Requirements include Keyboarding for Computers, Human Relations in Organizations, Information Resource Management, Business Communications, Customer Service Skills and Concepts, Planning & Forecasting Based on Customer Service, Developing an Electronic Portfolio, and Internship. One computer course is also required for the program, as well as electives in Computer Voice Technology and Keyboarding Speed/Accuracy.

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    Program Details

    Degree Level: Diploma

    Delivery Format: 100% Online

    Accelerated Degree:

    Accreditation & Licensing

    North Central Association of Colleges and Schools, The Higher Learning Commission

    School Overview

    Rochester Community and Technical College is a public, 2-year institution of higher learning located in the town of Rochester, Minnesota. The school was founded in 1915 and is the oldest public 2-year institution in the state of Minnesota. RCTC is now a member of the Minnesota State Colleges and Universities System that serves the needs for higher education in Minnesota.

    RCTC offers associate's degrees, diplomas, and certificates, many of which can be earned completely online.


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