This Riverland Community College Customer Relations program prepares students for employment focusing around client relations. The role of a customer relations assistant involves handling telephone calls, greeting visitors and determining their needs, and scheduling appointments. Duties for a client relations assistant may include keyboarding documents, sorting and distributing mail, posting information to records, maintaining calendars, and file management. Customer Relations assistants must be able to use a wide variety of automated office equipment such as computers, calculators, scanners, photocopiers, fax machines, and switchboards.
Students will be trained in several business software applications, transcription/voice recognition software, and the use of correct business English. Upon completing this program the student will be able to successfully use information technology to improve individual and organizational performance, apply ergonomic principles while inputting data with speed and accuracy at industry standard, apply current and emerging technologies efficiently and accurately to business situations, and use interpersonal skills including effective listening and communicating that demonstrates professionalism.
Delivery Format:100% Online
Accreditation & Licensing
North Central Association of Colleges and Schools, The Higher Learning Commission
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