Certificate of Completion in Quality Customer Service
The Certificate of Completion (CCL) in Quality Customer Service is designed to provide students with training to meet the requirements for employment in non-sales areas. The courses will be offered in Customer Service, Teamwork, Communication Skills (both written and oral), and Professional Development.
This program will have students demonstrate effective listening and interpersonal communication skills, demonstrate effective skills in creating a supportive working climate, identify the principal nonverbal signals used in employee communication, demonstrate effective self-management skills relative to time management, interpersonal relationships, and professional ethics, describe ways to create satisfaction in the credit/financial industry including responsiveness, reliability, empathy, and tangible service, identify criteria used to determine quality in a service industry and explain differences between services with and without quality.
The total number of credits required for this certificate is 16-17. Students must earn a grade of "C" or better in all courses within the program.
Delivery Format:100% Online
Accreditation & Licensing
North Central Association of Colleges and Schools, The Higher Learning Commission
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