Program Overview

The Certificate of Completion (CCL) in Quality Customer Service is designed to provide students with training to meet the requirements for employment in non-sales areas. The courses will be offered in Customer Service, Teamwork, Communication Skills (both written and oral), and Professional Development.

This program will have students demonstrate effective listening and interpersonal communication skills, demonstrate effective skills in creating a supportive working climate, identify the principal nonverbal signals used in employee communication, demonstrate effective self-management skills relative to time management, interpersonal relationships, and professional ethics, describe ways to create satisfaction in the credit/financial industry including responsiveness, reliability, empathy, and tangible service, identify criteria used to determine quality in a service industry and explain differences between services with and without quality.

The total number of credits required for this certificate is 16-17. Students must earn a grade of "C" or better in all courses within the program.

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    Program Details

    Degree Level: Certificate

    Delivery Format: 100% Online

    Accelerated Degree:

    Accreditation & Licensing

    North Central Association of Colleges and Schools, The Higher Learning Commission


    School Overview

    Rio Salado College is a community college located in Tempe, Arizona that was originally founded in 1967 as one of the 10 Maricopa County community colleges. Since 1996, the school has offered online classes and, starting in 2006, a majority of the courses have been transferred online. The school is recognized as a leader in Higher Education with specialization in distance learning and online education. Part of the mission of Rio Salado is to aim to transform the experience of learning through offering students choice, access, and flexibility; customized high quality learning designs; and personalized services and organizational responsiveness.

    RSC offers online programs, certificates, academic certificates, and associate's degrees. Online education is one of the most prominent academic programs at the college. 


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