Certificate in Help Desk Technician
Northwest Iowa Community College

Program Details

The Certificate in Help Desk Technician from Northwest Iowa Community College is an online information technology degree.  If you are interested in helping others as they deal with issues in the information technology field, this certificate may interest you.  Through hands-on courses students will gain the knowledge and skills needed for entry-level positions at help desks, call centers, and more.  You will learn to provide technical assistance to computer users in small-business settings through courses that cover hardware, software applications, principles of customer service, and other topics in information technology. 

Graduates will have likely completed these courses:

  • Foundation of Information Technology
  • Windows Workstation Operating Systems
  • Fundamentals of Desktop Support


Learning Pace


% Online

100% Online

School Accreditation & Licensing

Northwest Iowa Community College is accredited by:

Higher Learning Commission (HLC)

Program Requirements & Restrictions

Minimum Education

High School or Equivalent

Admission Tests


Application Requirements

Official High School Transcript/GED Score