Find out more about Certificate in Help Desk Technician

Program Details

The Certificate in Help Desk Technician from Northwest Iowa Community College is an online information technology degree.  If you are interested in helping others as they deal with issues in the information technology field, this certificate may interest you.  Through hands-on courses students will gain the knowledge and skills needed for entry-level positions at help desks, call centers, and more.  You will learn to provide technical assistance to computer users in small-business settings through courses that cover hardware, software applications, principles of customer service, and other topics in information technology. 

Graduates will have likely completed these courses:

• Foundation of Information Technology
• Windows Workstation Operating Systems
• Fundamentals of Desktop Support

Learning Pace

% Online