Find out more about Diploma in Information Technology / Help Desk

Program Details

The Diploma in Information Technology Help Desk program from Northcentral Technical College is an online information technology degree.  As technology advances and becomes a constant fixture in our lives, the need for professionals capable of assisting with basic hardware and software problems also grows.  This diploma meets that need, preparing students to fulfill challenging technical support roles.  You will learn to assist customers, troubleshoot hardware and software issues, and to document solutions.  In addition to a strong technical foundation, this diploma improves the communication skills that are needed for both conflict management and effective user training.  

Graduates are prepared to sit for HDI Customer Support Representative (HDI-CSR) and HDI-Desktop Support Technician (HDI-DST) Certifications.  This diploma also ladders fully into the IT – Computer Support Specialist Associate Degree program.

Learning Pace

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