Find out more about Diploma in Information Technology / Computer Support Technician

Program Details

The Diploma in Information Technology Computer Support Technician program from Northcentral Technical College is an online information technology degree.  Computer use is a part of daily life for the majority of people, which leads to the need for professionals capable of assisting users with technical support.  This online information technology degree prepares students to provide entry-level technical support, assisting users through the troubleshooting of hardware and software problems.  In addition to providing a strong technical foundation, students also improve their communication skills that will be beneficial with conflict management and effective user training.  Graduates are qualified to sit for the HDI Customer Support Representative (HDI-CSR) and HDI-Desktop Support Technician (HDI-DST) and the CompTIA A+ Certifications. 

The curriculum offers the knowledge and skills needed to:

• Manage operating systems
• Manage application software
• Support information technology hardware
• Provide basic network support for existing networks
• Provide end user support

Learning Pace

% Online