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The PC Support Specialist Program will help prepare graduates by introducing them to a wide variety of subjects in information and emerging technologies that they will encounter in the field. Subjects covered include computer troubleshooting and repair, basic networking, operating systems, supporting common end-user applications, as well as soft skills like oral and written communication and customer service. This program teaches skills needed to work for companies with small to mid-size help desks or large corporate user support centers.
PC support specialists help people solve problems with their computer hardware and software. They help coworkers or people who bought their company’s products troubleshoot the problem to determine whether to make repairs or make changes to the computer setup. PC support specialists may read technical manuals to help determine the problem, test computers to make sure they work, and help determine a company’s computer needs. At larger companies, specialists may teach staff how to use new software. A PC support specialist who works with customers may teach customers how to install software or hardware or how to use the software purchased.
Southern Association of Colleges and Schools, Commission on Colleges
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