Program Overview

For prospective students with an interest in computers, programming, and internet technology who already have a bachelor degree in a different field or don’t wish to approach secondary education at this time, the online-based User Support Specialist Certificate from Lakeland Community college may be an ideal option. In the modern job market, where companies integrate and rely more on technology for ease and effectiveness, career options for user support specialists are far from limited. Individuals that earn this certificate may continue on to fill entry-level jobs as a customer support, desktop support, IT technical support, system support, or sales specialist, among others. Those with a technical support role may be able to provide assistance to users of televisions, computers, software, and mobile phones, delivering advice, and helping either in person or remotely.

To earn this certificate, students must complete 31 credit hours, including 28 hours of required instruction split into six 3-credit courses, four 2-credit courses, and two 1-credit courses, as well as a 3-credit elective. After an Introduction to Business course, core subjects include instruction in programming logic, ethics in information technology, Windows 7, Network+, managing and optimizing personal computers, and various other Windows applications. For the elective course, students may choose between Web Programming I, Visual Basic.NET Programming I, and Java Programming.

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    Program Details

    Degree Level: Certificate

    Delivery Format: 100% Online

    Accelerated Degree:

    Accreditation & Licensing

    North Central Association of Colleges and Schools, The Higher Learning Commission


    Applicants must have a diploma from an accredited high school or GED. Prospective students must also take the COMPASS exam, a placement test for English and math.

    School Overview

    Lakeland Community College is a two-year public school located in Kirtland, Ohio. Lakeland was founded in 1967 as the first college in Ohio to be established based on a vote of the people. Off-site campuses are located in Madison, Painesville, and Willowick.

    Lakeland Community College offers over 130 certificates of completion and associate’s degrees in programs such as: arts and humanities, business technologies, engineering technologies, science and health technologies, and social science and public service. Online courses are available for students who are looking for a more convenient schedule where they can “attend class” any time or place that they like.


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