The online Certificate in IT Help Desk from Ivy Tech Community College can lead to employment and/or an associate degree, helping you better yourself for the future. In addition, this leads to certifications in the Information Technology Support field including CompTIA: A+ and Network+; Microsoft Certified Professional: Configuring Windows; and Microsoft Technology Associate: Database Fundamentals and Windows Server Administration Fundamentals. This certificate offers targeted, short-term training in IT Help Desk fundamentals, preparing students to be help desk technicians in almost any industry in any Information Technology Support environment.
The curriculum teaches students about tearing down and rebuilding computers along with customer support software and project management. Graduates are able to diagnose computer related issues and walk customers through resolving those issues.
- High school transcript
- College transcripts, if applicable
- ACT, SAT, or PSAT scores, ACCUPLACER placement test, or cumulative high school GPA of 2.6 or higher
School Accreditation Statement
North Central Association of Colleges and Schools, The Higher Learning Commission