Customer Service Certificate
Inver Hills Community College

Program Details

The online Customer Service Certificate program from Inver Hills Community College prepares students for careers as customer service representatives. Students become proficient in the key areas of customer service, including:

  • Customer Communications
  • Conflict Resolution
  • Strategic Customer Retention
  • Customer Service Management


  • High school transcript
  • Placement test

School Accreditation Statement

North Central Association of Colleges and Schools, The Higher Learning Commission

Restricted States

Alabama, Alaska, Arkansas, Colorado, District of Columbia, Florida, Georgia, Hawaii, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Mississippi, Missouri, Montana, New Hampshire, Oklahoma, Pennsylvania, Texas, Utah, West Virginia, Wyoming