Program Overview

The online Undergraduate Certificate in Computer Information Technology / Helpdesk Operations provides the knowledge so students will be qualified to troubleshoot hardware and software problems in the work environment. Graduates will be expected to have the skills needed to support users on all major applications. A basic understanding of the Internet and of a networked environment will enable graduates to aid in conflict management and effective user training.

This certificate provides students with a sufficient education to obtain entry-level positions in business, educational systems, and government agencies upon graduation.

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    Program Details

    Degree Level: Certificate

    Delivery Format: 100% Online

    Accelerated Degree: No

    Accreditation & Licensing

    Southern Association of Colleges and Schools, Commission on Colleges


    High school transcript, an adult high school diploma program, or a high school equivalent (HSE) certificate program.

    School Overview

    Forsyth Technical Community College is a two-year, public institution of higher education located in Winston-Salem, North Carolina. Founded in 1960, FTCC has eight locations throughout North Carolina and offers a multitude of academic programs. Students can earn an associate degree, participate in transfer programs, or pursue certificates and diplomas. Additionally, more than 20 programs are offered entirely online. Students earn degrees in areas such as computer information, entrepreneurship, business administration, financial services, project management technology, and many others.


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