Program Overview

The online Diploma in Computer Information Technology / Helpdesk Operations provides students with basic skills necessary to support users of computing technologies. In addition, coursework includes core classes from the Microsoft Certified Desktop Support Technology (MCDST) certification track. Overall, students will learn the fundamentals of customer service in the context of managing an IT help desk. 

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    Program Details

    Degree Level: Diploma

    Delivery Format: 100% Online

    Accelerated Degree:

    Accreditation & Licensing

    Southern Association of Colleges and Schools, Commission on Colleges

    School Overview

    Forsyth Technical Community College is a two-year, public institution of higher education located in Winston-Salem, North Carolina. Founded in 1960, FTCC has eight locations throughout North Carolina and offers a multitude of academic programs. Students can earn an associate degree, participate in transfer programs, or pursue certificates and diplomas. Additionally, more than 20 programs are offered entirely online. Students earn degrees in areas such as computer information, entrepreneurship, business administration, financial services, project management technology, and many others.

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