Certificate in Business Administration / Customer Service
Forsyth Technical Community College

Program Details

The online Certificate in Business Administration / Customer Service program from Forsyth Technical Community College provides a broad foundation of communication and interpersonal skills designed to prepare students for customer contact roles within business organizations. Coursework emphasizes communicating effectively and using interpersonal skills, as well as concepts in:

  • Retailing
  • ​Resolving customer complaints
  • ​Service follow-up
  • ​Consumer behavior


  • Official transcript from an accredited high school, an adult high school diploma program, or a high school equivalent certificate program
  • Official college transcripts (if applicable)
  • Non-degree seeking students are not required to submit official transcripts
  • ​Placement test (some students may qualify for a waiver based on previous experience and/or test scores)

School Accreditation Statement

Southern Association of Colleges and Schools, Commission on Colleges