Find out more about Information Technology Support Specialist Technical Certificate

Program Details

Graduates of the Information Technology Support Specialist Technical Certificate will be well equipped for computer customer service positions in nearly any type of organization. IT Support Specialists can provide technical support and business tool usage guidance within their workplace.

Students learn how to work with fellow employees, vendors, and business customers to address their technology needs and problems. Courses teach troubleshooting of computers, computer systems, software systems, and peripheral equipment. Graduates will be able to solve technical issues by analyzing, identifying, and diagnosing errors using established processes and procedures.

The curriculum of this online IT program includes topics such as:

• Hardware and software configuration
• Technical support
• Computer networks and telecommunications
• Microcomputer applications for business and economics

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