Find out more about Certificate in Information Technology Support

Program Details

The online Certificate in Information Technology Support from CCAC provides a foundation in hardware components, operating systems, networked environments, troubleshooting technical problems, and supporting users. The program is ideal for those already working in a different area of IT or who have degrees in other fields and want to transition to IT support roles.

Upon completion of this online IT degree program, students will have specific technical competencies for entry-level employment opportunities as a user support or network support specialist. Graduates will be prepared to sit for various industry certifications. Job titles in the field include help desk support, technical support, end-user trainer, network support technician or network administrator. 

The program seeks to create IT professionals who are skilled in:

• Creating technical documentation
• Evaluating IT management strategies
• Applying research to IT issues and presenting results in various formats
• Analyzing developments and trends in IT that impact businesses and individuals
• Using troubleshooting strategies to correct a variety of IT problems

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