Customer Service Certificate
Columbus State Community College

Program Details

Columbus State Community College offers the online Customer Service Certificate. This program prepares students for customer service jobs with basic and advanced training. The curriculum for the basic program includes learning how to use social media in the service of the customer, the study of negotiation, supply chain management and the role of customer service, and customer service in the retail setting. Customer service representatives are consistently in-demand in businesses, government agencies, and non-profit organizations. 

The following courses make up the program:

  • Supply Chain Mgmt Principles
  • Introduction to Social Media
  • Customer Service & Sales
  • Negotiation
  • Retailing

Requirements

  • Placement testing may be required

School Accreditation Statement

Higher Learning Commission

Geographic Restrictions

Columbus State Community College is a participant of the National Council for State Authorization Reciprocity Agreements (NC-SARA). This program may not be authorized in non-member states and territories.