Business & Customer Service Technology Certificate
Coastal Pines Technical College

Program Details

The online Business & Customer Service Technology Certificate program from Coastal Pines Technical College introduces students to the dynamics of providing exceptional customer service in a variety of customer service settings. The curriculum provides:

  • An overview of the service industry, why service is important, and the demand for skilled customer service representatives
  • Development of skills such as projecting the right image, interpersonal skills, building rapport, problem solving, addressing diversity, and working collaboratively
  • Training on the Microsoft Windows Environment and producing documents in Microsoft Office applications 

Requirements

  • ACCUPLACER assessment test may be required

School Accreditation Statement

Southern Association of Colleges and Schools, Commission on Colleges